STANDARD CHARTERED BANK (TELLER SERVICE MANAGER)...Apply now

Job description
•Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
•Ensuring that there is water tight cash controls in place at all times.

Key Roles & Responsibilities
-Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

-Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
-Cash site transactions are posted next working day latest.
-Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
-Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
-Bank Cheque books are examined and blank forms remaining verified each day.
-Transactions held over are recorded and traced the following day
-Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
-Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
-Bank drafts (all currencies) must be examined and forms remaining verified each day.
-Late Teller transactions are recorded and posting traced the next day
-Suspense accounts are reconciled and outstanding items fully explained each day
-Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.
-ATM custodian
-Ensure you remain alert to the risk of Money Laundering and assist in the bank’s efforts in combating it by adhering to the principles in relation to: ‘’Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.’’
-Vault key custodian
-General reconciliation and control activities which may typically include:
-Processing of Customs Duty payment
-Statistics and Reconciliation
-Be an authorized Checker on Filenet
-Central control of branch Cash
-Supervision of posting of clearing cheques
-Reconciliation of operating accounts for daily control as well as surprise audit proofing.
-General filling Gathering/preparation of statistics for service quality and productivity indicators.
-Conducting investigators initiated by customer inquiry.
-Cross selling of Banks’ products.

Qualifications & Skills
-B.Sc from any Recognised University
Thorough Knowledge of SCB products, operational procedures:
-SCB’s procedures/ Related Policies
-Banking practices /Regulations
-Good Customer relations/ Customer Focus
-Goal Oriented
-Good Interpersonal skills
-Good Communication skills
-Good Knowledge of the operations of other departments
-Good knowledge of the Bank’s products.

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