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PERSONAL FINANCIAL CONSULTANT – ABUJA
SUMMARY
The role holder is responsible for managing the customer service
function to ensure the delivery of quality service to customers, the
projection of a professional and warm image, maintenance of operational
controls and improvement in operational efficiency.
To acquire, grow and deepen customer relationships in the Wealth segment
and SME segment through excellent service delivery, with special focus
on the analysis of their personal financial as well as investment needs
and objectives
REQUIREMENTS
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in
offering a range of products to meet customers’ needs but is unlikely to
have the full knowledge and experience to offer all Consumer banking
products
e programme. Where an exemption has been granted, a certificate of exemption will also be required.
JOB DESCRIPTION
The role holder is responsible for driving profitable volume growth
through new business acquisition and maximizing every customer (both new
and existing) engagement. The focus will be on the General Mass Market
segment, uncovering customers’ needs and providing them with the right
product & service solution from the full range of Consumer Banking
products offered.
In addition to acquiring new to bank customers, the role holder will
manage an assigned portfolio of high value customers segment to further
deepen existing relationships and grow share of wallet / potential value
within the Bank.
Must be customer centric and
provide excellent customer service to complete customers’ experience
CLICK HERE TO APPLY
Note: When the page opens, click Search, then click Head, Branchless Banking
DUE DATE: 28th October, 2013
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