STANDARD CHARTERED BANK recruiting Teller Service Manager. Apply now

•Responsible for all teller functions in the branch and act as back up to branch operations manager
•Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
•Ensuring that there is water tight cash controls in place at all times.
•Ensuring that Branch System Uptime is maintained and system admin functions



Key Roles & Responsibilities
•Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
•Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
•Cash site transactions are posted next working day latest.
•Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
•Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
•Bank Cheque books are examined and blank forms remaining verified each day
•Transactions held over are recorded and traced the following day
•Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
•Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
•Bank drafts (all currencies) must be examined and forms remaining verified each day.
•Late Teller transactions are recorded and posting traced the next day
•ATM custodian
•Suspense and ATM accounts are reconciled and outstanding items fully explained each day.
•Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N200, 000.
•Ensure system functions are adequately performed
•FTP OTT transactions to HUB timely.
•Ensure validation of all transactions are done next working day.

KYC
•Ensure you remain alert to the risk of Money Laundering and assist in the bank’s efforts in combating it by adhering to the principles in relation to: ‘’Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staffs are trained in combating Money Laundering.

•Vault key custodian.
•General reconciliation and control activities which may typically include:
•Processing of Customs Duty payment

●Statistics
● Reconciliation
●Central control of branch Cash
● Supervision of posting of clearing cheques
● Reconciliation of operating accounts for daily control as well as surprise audit proofing.
● Generation of all daily eBBS report for relevant units
● General filling Gathering/preparation of statistics for service quality and Productivity indicators.
●Conducting investigators initiated by customer inquiry.
●Cross selling of Banks’ products.

Qualifications & Skills
•Relevant work experience.
•Sound knowledge of banking and statutory regulations
•Strong inter-personal skills to manage relationship managers
•Good analytical skills to analyze, interpret, resolve and change workflow and improve productivity
•Ability to identify, analyze and manage operational risks
•Good knowledge of MICR system operations
•Basic PC skills - word processing and spreadsheets
•Thorough understanding of the Banks products and customer mandates
•Minimum of a 2nd Class degree in a relevant course.
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.


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